Refund Policy

1. Overview and Purpose

Solo Entity Group ("Company," "we," "us," or "our") operates digital SaaS platforms, software tools, educational portals, and venture services. This Refund Policy governs refund requests, cancellation protocols, billing disputes, and checkout terms across all paid products and subscriptions offered within our ecosystem.

Our commitment is to maintain complete financial transparency while balancing fair service delivery with consumer protection standards.

2. Digital Subscriptions & Refund Eligibility

For digital subscriptions and premium software services, refunds may be considered and granted under specific, verified conditions:

• Verified Technical Failure: Where a material software bug or service outage prevents core functionality from being accessed for more than 72 consecutive hours, and our engineering team cannot resolve the defect within a reasonable window.
• Duplicate Transaction: Where a technical error during checkout results in multiple charges for the same subscription period. Duplicate charges will be refunded in full upon verification.
• Unfulfilled Service Order: Where a custom enterprise engagement or digital service has not commenced and no proprietary deliverables or setup work have been performed.

3. Non-Refundable Circumstances

Except where mandated by applicable law or explicit statutory rights, refunds will generally not be issued in the following scenarios:

• Change of Mind: Requests submitted due to a change of personal or business preference after full access to digital tools, APIs, or downloadable media has been granted.
• Substantially Performed Work: Enterprise consultations, custom software development, or custom design services that have already been substantially rendered or completed.
• Downloadable Digital Deliverables: Digital files, software packages, or proprietary reports that have already been generated and exported/downloaded by the user.
• Policy Violations: Accounts terminated or suspended due to breaches of our Terms & Conditions or Acceptable Use Policy.

4. Explicit Checkout Acceptance Requirement

Purchases of digital subscriptions, tools, or services require users to explicitly review and accept our governing legal documents prior to completing payment.

5. How to Submit a Refund Claim

To request a refund, please contact our Finance & Billing Desk in writing within 14 calendar days of the transaction date:

• Email your request to admin@soloentity.com with the subject line Refund Request - [Order / Invoice ID].
• Include your full name, registered email address, transaction receipt, payment gateway reference ID, and a detailed explanation of the issue.
• Our billing team will investigate and respond within 3 to 5 business days with a resolution determination. Approved refunds will be credited back to the original payment method.

6. Company Rights & Anti-Fraud Investigation

Solo Entity Group retains exclusive rights to all website branding, tools, software, and intellectual property. We reserve the right to modify pricing, features, or billing policies at any time upon posting to our domain.

Any attempt to obtain fraudulent refunds, initiate unauthorized credit card chargebacks without contacting customer support, or exploit billing workflows will result in immediate account suspension, permanent platform blacklisting, and potential legal recovery proceedings.

7. Limitation of Liability & "As Is" Provision

Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of uninterrupted or faultless operation. Users are responsible for reviewing and verifying all generated outputs before relying upon them. To the fullest extent permitted by law, Solo Entity Group disclaims liability for indirect, incidental, or consequential damages.

8. Statutory Consumer Rights Safe Harbor

Solo Entity Group explicitly recognizes that statutory consumer protection laws in certain international jurisdictions guarantee non-waivable refund rights, cooling-off periods, or statutory warranties.

9. Governing Law and Jurisdiction

This Refund Policy is governed by and construed in accordance with the laws of India, operating under the primary jurisdiction of the competent courts in Meerut, Uttar Pradesh, India, without prejudice to mandatory local consumer rights where legally required.

10. Contact Billing & Financial Support

For questions or formal inquiries regarding billing, receipts, or refund requests, please contact our billing desk: